Refund Policy

General Policy Statement

In accordance with Indonesian Law No. 8 of 1999 concerning Consumer Protection, Fepline maintains a refund policy for supplement products. This policy applies to all purchases made through our website and direct sales channels.

Non-Returnable Dietary Supplements

Per Indonesian regulations governing dietary supplements (BPOM regulations), once a supplement package has been opened or the seal has been broken, the product cannot be returned or refunded. This applies to all Fepline supplement products regardless of the reason for return request.

Unopened Products

Unopened, sealed supplement packages may be eligible for return within 14 days of purchase, subject to the following conditions:

• Product seal must remain intact and unbroken
• Packaging must be in original condition without damage
• All documentation and receipts must be provided
• Return request must be submitted within 14 days of purchase date

Defective or Damaged Products

If you receive a product that is defective, damaged during shipping, or does not match the description provided:

• Contact us immediately with photographic evidence of the defect
• We will assess the damage and determine appropriate resolution
• Possible resolutions include replacement or partial credit
• Full refunds are issued only if the product is completely unusable

Damage claims must be reported within 7 days of delivery.

Refund Process

For eligible refund requests:

1. Contact us with your order number and reason for return
2. Provide photographic evidence if applicable
3. We will provide return shipping instructions (if applicable)
4. Return the unopened product in its original packaging
5. Upon receipt and inspection, we process the refund within 7 business days
6. Refunds are issued to the original payment method

Return Shipping

Customers are responsible for return shipping costs for standard refund requests. For defective or incorrectly shipped products, Fepline will provide return shipping labels or reimburse shipping costs.

Refund Timeline

Approved refunds are processed within 7 business days of receiving and inspecting the returned product. Actual time for funds to appear in your account depends on your financial institution and may take an additional 5-10 business days.

Non-Refundable Items

The following are not eligible for refund:

• Opened or used supplement products
• Products with broken or damaged seals
• Products purchased more than 14 days prior to refund request
• Products damaged due to customer mishandling or improper storage
• Custom or personalized orders
• Clearance or final sale items

Exchanges

Product exchanges for unopened items may be available within 14 days of purchase. Contact us to discuss exchange options for your specific situation.

International Compliance

This policy complies with Indonesian consumer protection laws and dietary supplement regulations. International customers are advised to review their local regulations regarding supplement purchases and returns, as import/export restrictions may apply.

Policy Changes

Fepline reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Your continued purchase of Fepline products constitutes acceptance of the current refund policy.

Contact Information

For refund requests or inquiries about this policy, please contact us at: